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Hotel Operation

Profitability Achieve higher revenue and lower costs through prudent management and creativity. the hotel industry that doing the "right thing" for our employees, guests, and owners translates into bottom-line results that meet or exceed financial expectations. It begins with staff development and proactive management running a quality operation, and it continues with successful marketing and sales. However, to ensure higher revenue and lower costs, our 35-years of hotel experience have proven that a qualified management company should provide owners with administrative efficiencies, cost consolidation, and creative business practices:

Administrative Efficiencies

We enable savings through our centralized services. Our corporate staff replaces many of the functions typically performed at hotels, or provides specific direction and guidance to those functions. Our corporate staff includes experts in:

  • Accounting
  • Payroll
  • Benefits Administration
  • Employee Questions, Concerns, and Needs
  • Sales and Marketing
  • Computer Expertise
  • Insurance Purchasing & Management
  • Engineering

Customer Surveys

    Customers are given surveys that evaluate ten key hotel experience drivers. Hotel managers are given immediate feedback from these surveys to enable management to quickly evaluate and rectify any problems or deficiencies.

Field Audits

    Field auditors are assigned by our corporate office to study the daily operations at each of our managed hotels to ensure that they comply with Coakley & Williams' standards and methodologies. Field audits evaluate hotel operations such as:

  • Housekeeping
  • Accounting, cash controls, and human resources
  • Capital Improvements
  • Reporting
  • Budgeting